You will hold full copyright to the content that we will develop for you and deliver as per the agreed terms. We will hold no copyright whatsoever on the content and you are free to publish and use it as per your wish.
We charge 100% advance payment for all services mentioned on the website. All transaction charges and tax (as applicable) are to be borne by the client.
We offer unlimited number of revisions on delivered work, as long as the requests are made within 7 days of delivering the work, and in special cases, as long as the requests are made within 14 days of delivering of work. All revision requests pertaining to customers order will be completed as per the urgency of the order with 24 hours as standard minimum turnaround time.
Revision turnaround time as per urgency is as follows:
- For orders up to 24 hours of urgency; Revision turnaround time would be 24 hours.
- For orders between 24-48 hours of urgency; Revision turnaround time would be 48 hours.
- For orders of 48 hours and above; Revision turnaround time would be 72 hours.
Any project requirements will be discussed with the clients before the start of a project. Service level disputes will be addressed based on the agreed terms and requirements at the beginning of a project, these terms and conditions, as well as reasonable business practices.
A refund request can be submitted if you are not happy with the quality of product delivered and provided by Genesis Book writer. Certain percentage based refund would be granted if we are unable to provide required service through our unlimited revision policy.
CHANGE OF MIND
The customer is entitled to 100% refund only before the work is started on the project or if the work is not done as per the requirements.
If (for any reason) you change your mind and decide against continuing your project with us after placing your order, you can ask for refund within the first hour of placing your order. A 15% processing fee will be charged in other cases.
No refund will be given incase of Change of mind or because of getting convinced by a competitor company. If you have signed a Contract, your orders are processed immediately.
All the customers must note the deadline for claiming refund at the time of placing order.
TERM OF USE OF THIS WEBSITE
- The information provided on www.Genesis Bookwriter.com includes, but is not limited to, the services provided by the company and does not render any advice, certifications, guarantees or warranties.
- The company or any of its affiliates or associates or employees shall not be in any way responsible for any loss or damage that may arise to any person from any inadvertent error in the information contained in this website.
- The company and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the website.
- This Agreement or your use of this Site does not constitute any joint venture, partnership, employment or agency relationship between you and the company.